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Device Protection Plan (DPP)
provided by AXA Mansard is an affordable device insurance plan offered
to Jumia customers. It is a simple, convenient and affordable plan that
provides cover against Accidental Damages from Handling (ADH). It offers
protection against:
Screen Damages
Product offers one screen replacement upon the occurrence of damages to device screen
Liquid Damages
Product offers one motherboard replacement upon the occurrence of damages due to device coming in contact with liquid
Once
purchased, return and cancellation is not allowed. You will be
contacted by Axa Mansard in 2-3 days for further information.
TERMS
Your policy starts immediately from
the day of premium payment. However, only claims that result in screen
damage and/or liquid damage would be covered and deemed payable by AXA
Mansard Insurance.
Benefits/offerings are broken down into:
COVER
Screen Breakage: AXA Mansard will pay up to 30% of the cost of the device in the event that the screen of your device is broken.
Liquid Damage: AXA
Mansard will pay up to 40% of the cost of the device in the event that
your device is damaged as a result of its accidentally coming into
contact with any liquid.
EXCLUSIONS
The policy would not cover:
1. Repairs or any other costs for;
- Cleaning, inspection or routine servicing
- Loss or damage resulting from a manufacturers defect or recall of the device
- Any repairs carried out without prior authorization
- Wear and tear to the devices and/or gradual deterioration of performance
- Cosmetic Damage
- Devices manufactured wholly or partially from precious metals, stones or crystal
- Scratching or other superficial damage to outer casings, aerials or keypads
2. Any claim if the serial number IMEI (International Mobile Equipment Identity) or SIMgate has been tampered with in any way.
3. Failure on customer's part to follow the Manufacturer's instruction.
4. Any expense incurred as a result
of not being able to use the Device, or any cost other than the cost of
repair of the damaged screen.
5. Reconnection or subscription fees of any kind.
6. Any loss occasioned through the
willful act of the insured or any other person with the knowledge or
connivance of the insured.
7. Any loss or damage to information
or data or software contained in or stored on the device whether
arising out of a claim paid by us or otherwise.
8. Accidental liquid damage of any kind to any of its parts or accessories.
9. Items purchased from an online auction site.
10. Claims arising from damage or
directly occasioned by pressure waves caused by aircraft or other aerial
devices travelling at sonic or supersonic speed.
11. Claims arising from terrorism,
war or invasion, acts of foreign enemies, hostilities whether war is
declared or not, rebellion, revolution, insurrection, military or
usurped power, confiscation, nationalization or requisition or
destruction or damage to property under the order of any government or
public or legal authority.
12. Claims arising from damage or
destruction caused by, contributed to or arising from (i) ionizing
radiation or contamination by radioactivity from any nuclear fuel or
from any nuclear waste from the combustion of nuclear fuel; or (ii) the
radioactive, toxic, explosive or other hazardous properties of any
explosive nuclear assembly or component thereof.
ELIGIBILITY OF COVER
Cover applies to only devices
purchased/verified in Nigeria from JUMIA Nigeria within the territorial
limits of the Federal Republic of Nigeria and the customer owns the
gadget.
GEOGRAPHICAL AREA
This insurance covers devices bought
and used within the Federal Republic of Nigeria and can be extended to
cover damage occasioned to the device anywhere in the world up to a
maximum of 90 days in total, 30 days anyone time, in any single 12
months period; as long as device is brought in for repair within the
Federal Republic of Nigeria.
CONDITIONS
1. This policy shall be governed by and construed according to the laws of the Federal Republic of Nigeria.
2. This policy covers only devices purchased or inspected in an authorized outlet.
3. AXA Mansard may decide to change
the terms and conditions of Your policy. Only changes formally made by
AXA Mansard and advised to JUMIA are acceptable under this policy, no
other parties have any jurisdiction to change or agree any different
terms.
4. You must take all reasonable precautions to prevent damage to Your Device.
5. This Insurance is limited to repair/replacements of one(1) screen damage AND one(1) liquid damage.
6. The benefits of this Policy cannot be transferred to someone else or any other Device.
7. Any event which may result into a
claim MUST be notified within seven (7) days to AXA Mansard Insurance
plc. and/or any Authorized outlet
8. In the event of a claim, all damaged Devices MUST be taken ONLY to Authorized outlets for repair.
9. In the event that the device has
come to its end of life and the parts to effect repair can no longer be
found, AXA Mansard reserves the right to pay the cash equivalent of the
claims payout less applicable tax deductions at the end of the month in
which the claim was made.
10. In the event of a claim, AXA
Mansard will cover the cost of replacing your screen and motherboard up
to the cost of 30% and 40% respectively.
REDEMPTION/CLAIMS PROCESS
- Customer notifies AXA Mansard via email, contact center or website.
- Email -“ claimscare@axamansard.com
- Phone Call - 01 -2701561 - 5
- Website - https://www.axamansard.com/ (Use the HELP service)
Customer is directed to the nearest
drop off center. Drop off center does initial assessment of device.
Customer is given evidence of transaction and asked to return in 10 days
max. Service center receives phone from drop off center and repairs
device. Customer is notified to pick up phone
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